F.A.Qs

  1. How can I place an order? To place an order, simply browse our website and select the desired products. Add them to your cart and proceed to the checkout page. Follow the prompts to provide the necessary information, including shipping address and payment details. Once your order is confirmed, you will receive an email notification.

  2. What payment methods do you accept? We currently accept payments via major credit/debit cards, mobile money, and bank transfers. During the checkout process, you will be presented with the available payment options to choose from.

  3. What are your shipping charges? Shipping charges are calculated based on factors such as the weight, dimensions, and destination of your order. The shipping fees will be displayed during the checkout process before finalizing your purchase. Please note that additional charges, such as customs duties or taxes, may apply for international orders.

  4. How long does shipping take? Our standard shipping within Uganda typically takes 3-7 business days, while express shipping usually delivers within 1-3 business days. Please note that these are estimated delivery times and may vary depending on factors beyond our control.

  5. Can I track my order? Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment. We will also send you email updates regarding the status of your order.

  6. What is your return policy? We offer a hassle-free return policy. If you are not satisfied with your purchase, please contact our customer support within [7 days] days of receiving your order. Our team will guide you through the return process and assist you with a refund or exchange, depending on the circumstances and product availability.

  7. Do you offer international shipping? Currently, we only offer shipping within Uganda. We do not provide international shipping services. We apologize for any inconvenience caused.

  8. How can I contact customer support? You can reach our customer support team by [email (atwetareagan@gmail.com.phone (+256701262946)], or you can fill out the contact form on our website. We strive to respond to all inquiries within [48hrs], and our team will be happy to assist you with any questions or concerns you may have.

  9. Are my personal and payment details secure? Yes, we take the security and privacy of your information seriously. We have implemented industry-standard security measures to protect your personal and payment details. Our website uses encryption technologies, and we adhere to strict data protection protocols.

  10. Do you have a physical store? At the moment, UGXPRESS is an online-only platform. We operate exclusively through our website, offering you the convenience of shopping from the comfort of your own home